Terms and Conditions

About Us

Egerton Direct is the on-line trading name of Egerton Hydraulics Ltd. a long established company specialising in industrial sales and services. Our VAT registered number is 489 1716 04

We are Authorised Dealers for Karcher Cleaning Equipment, Karcher being recognised as a world market leader with its diverse range of industrial cleaning machines.We are able to supply a full range of spares and accessories. We hope you enjoy browsing our web site and welcome all comments or suggestions.

Online Orders

Our e-commerce system powered by 'Secure Hosting®' means you can confidently place your order in the knowledge that your information is safe - the 'COMODO' Certificate can be viewed on our 'Order Form'.

Telephone Orders

If you would prefer to order by telephone, we would be happy to receive your call on 01948 666526 during office hours.

Orders by Cheque

We are happy to accept orders by cheque. You can follow normal check out procedure and choose "Purchase by Mailing a Cheque". You will then be able to print out your order and simply forward a cheque to us quoting your order reference number. Your order will be dispatched as soon as your cheque clears.

Terms and Conditions

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer

On-line Security

At Egertondirect, data security is one of our highest priorities, and we do our utmost to protect the data you provide. Transactions made through our site are via a Secure Server and you'll notice that when you enter the Checkout, there will be a padlock displayeds in your browser's window. This tells you that you are now in Secure mode. Our 'Secure Hosting®' secure server encrypts all your personal information including credit card number and name and address. The 'COMODO' certificate confirming this can be viewed on our Order Form.

The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet until we retrieve them and process your order. It is a very secure and convenient way to shop.

Still unsure?

The Internet is a new, convenient and exciting way to purchase goods. However, if you are still unsure about ordering on-line and would prefer to place your order in other ways, you can:

Telephone us on +44(0)1948 666526

Fax us on +44(0)1948 666061

We accept all major credit/debit cards. We are also happy to accept cheques and goods will be dispatched once the cheques have cleared.

Privacy

Egertondirect.co.uk collects the information you give on your order form. In accordance with the Data Protection Act 1998 information about you is lawfully collected through the ordering process. We use this information to process your order only. We do not pass your details to anyone else. The type of information we collect about you includes your name and address, your phone number, your email address and your credit card details.

Prices

All our products display the prices including and excluding VAT. The delivery charge (where applicable) for each product is displayed alongside the product details. There are no other hidden charges - you know exactly what the cost will be.

Delivery

Delivery is within the UK mainland only. If you require delivery outside the UK please Contact Us. Delivery normally takes place within 3 to 4 working days. However, in the unlikely event that there is a delay in delivery we will inform you, the purchaser, by email. If this is not acceptable to you, you have the option to cancel your order and will receive a full refund. The carriers will require a signature upon delivery so please make sure you provide a delivery address where someone will be able to receive the goods (usually between 9am and 5pm).

An additional carriage charge may apply to parts of Scotland and the Islands etc. Please telephone us if you are unsure if this affects you.

Availability

Whilst we try to meet all our orders, we cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time. All orders are subject to availability.

Returns and Refunds Policy

In the unlikely event that you have a problem with your order or require any advice regarding your new purchase, please Contact Us or telephone us at 01948 666526, 8.30am to 5.30pm Monday to Friday, 8.30am to 12.30pm Saturday. Standard call charges apply. We attempt to answer all emails within 24 hours.

You have the option to return any product within 7 days of purchase. The goods must be returned to us in the condition they were received and in their original packaging. All monies shall be returned to you within 30 days. N.B. This does not apply to larger industrial equipment which may be subject to a restocking fee.

Transit damaged goods must be reported by email or telephone within 7 days of delivery and must be signed for as received in a damaged condition. We will then arrange for collection of the damaged goods and you are entitled to either a full refund or a replacement.

After Sales Service

Egertondirect.co.uk only supplies brand named products. These companies have an extensive network of After Sales Service Centre's thereby ensuring that in the unlikely event of any problems with your machines, you will receive a prompt and efficient repair service. All our products are covered by a full manufacturers warranty unless stated otherwise. If you have difficulty in locating your nearest After Sales Service Center please Contact Us or telephone us at 01948 666526 at the times stated above.

We will not be liable to you for any loss of profits, administrative inconvenience or disappointment, indirect or consequential loss or damage arising out of any problem with defective manufacture of any goods.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.